Shipping policy
Effective Date: 7/1/2024
This Shipping Policy outlines the terms and conditions regarding the shipment of your orders. Please read this policy carefully before making a purchase.
Order Processing:
Orders are processed and shipped within [1-3] business days from the date of purchase, excluding weekends and holidays.
Orders placed after 17:00 will be processed on the next business day.
Please note that processing times may be extended during peak seasons or promotions.
Shipping Methods:
Octagone offers standard and expedited shipping options.
Standard shipping typically takes [5-11] business days for delivery.
Free shipping (not available for all purchases) typically takes [11-21] business days for delivery.
Expedited shipping may be available at an additional cost and takes approximately [1-3] business days for delivery.
Shipping times may vary based on the destination and shipping carrier.
Shipping Rates:
Shipping rates are calculated at checkout based on the weight, dimensions, and destination of the package.
Octagone may offer free shipping promotions during specified periods or for orders meeting specific criteria.
International Shipping:
Octagone ships to select international destinations.
International shipping rates and delivery times vary based on the destination.
Customs duties, taxes, and fees associated with international shipments are the responsibility of the customer.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can track the status of your order by entering the provided tracking number on our website or the carrier's website.
Third-Party Business Partners:
Octagone collaborates with third-party business partners, who handle their own shipping processes.
By accepting this Shipping Policy, you also acknowledge and accept the shipping policies of our third-party business partners for relevant orders.
Undeliverable Packages:
If a package is undeliverable due to an incorrect shipping address provided by the customer, refusal of the package, or failure to respond to delivery attempts, the customer is responsible for any additional shipping fees incurred for reshipment.
Lost or Damaged Packages:
Octagone is not responsible for lost or damaged packages during transit.
If your package is lost or damaged, please contact the shipping carrier directly to file a claim.
If you encounter any issues, please reach out to our customer service team, and we will assist you to the best of our ability.
Change of Shipping Address:
To ensure timely delivery, please double-check and verify your shipping address before completing your purchase.
If you need to change the shipping address after placing an order, contact our customer service team as soon as possible.
Contact Information:
For any questions or concerns related to shipping, please contact our customer service team at customerservices@octagone.co.uk
Octagone reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this policy periodically for any changes.
Thank you for choosing Octagone!
Octagone Limited
c/o AACSL Accountants, Harlow CM20 1YS, United Kingdom
07546928954
www.octagone.co.uk